I'm a UX researcher and service designer from Bristol, UK.
I've been helping teams understand customers and build better apps, websites and services for 10 years.
I sit on the User Experience Professionals Association (UXPA) International Board of Directors and Chair UXPA Conferences.
I've been fortunate to work with some great brands
Password Masking - an academic study exploring the impact of removing password masking on consumer trust in e-commerce.
Mobile Input Types - a handy guide promoting usage of HTML mobile input types to make more accessible websites.
Smart App Banners - mini tutorial on how to use Smart App Banners to promote your app on the web.
I love sharing learnings and stories around the world
UCD Gathering - Chatbots are coming! How to research chat experiences
UX Crunch - Researching people at work: tips and tricks from the field
IXDA Boston- Creating a virtual research observation experience