Jack Holmes

Hello ūüĎč

I'm a UX researcher and service designer from Bristol, UK.

I've been helping teams understand customers and build better apps, websites and services for 10 years.

I sit on the User Experience Professionals Association (UXPA) International Board of Directors and Chair UXPA Conferences.


I've been fortunate to work with some great brands

BodenCurrysCotswold OutddorsMicrosoftNationwideNatWestSt. James's PlaceVodafone


Password Masking - an academic study exploring the impact of removing password masking on consumer trust in e-commerce.

Mobile Input Types - a handy guide promoting usage of HTML mobile input types to make more accessible websites.

Smart App Banners - mini tutorial on how to use Smart App Banners to promote your app on the web.


I love sharing learnings and stories around the world

UCD Gathering - Chatbots are coming! How to research chat experiences

UX Crunch - Researching people at work: tips and tricks from the field

IXDA Boston- Creating a virtual research observation experience

Let's chat